British Airways suffers second IT outage in a week


British Airways suffered a major online service disruption on Friday, with passengers complaining of cancellations and delays as digital systems were down.

The airline’s website and app were down for hours on Friday evening, preventing customers from booking flights.

BA said it was a “technical issue” and it was still operating flights and checking in passengers. There was no indication that it was a cyberattack, BA added.

Britain’s National Cyber ​​Security Center had warned businesses and organizations to strengthen their online defenses against cyberattacks as the Ukraine crisis erupted.

Twitter users posted messages asking BA when the issue would be fixed, with one customer showing video of long queues at check-in for a Miami-London flight, while another user posted photos blank screens.

“@British_Airways, can you please give your customers an update? said user Tessa Hartmann on Twitter.

BA was criticized earlier this week for a similar disruption.

It was also hit by a major computer outage in 2017 that stranded 75,000 passengers over a holiday weekend, triggering a public relations disaster and promises from the airline that it would do better in future.

The company said: “We are investigating and working hard to resolve a technical issue and apologize for any inconvenience caused.

“We will provide further updates as quickly as possible.”

Updated: February 25, 2022, 11:38 p.m.


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